Refund policy
Return & Refund Policy
Thank you for supporting Y&K Art! Please read our policy carefully before making a purchase.
Return Window We accept returns within 14 days of the delivery date. Requests made after 14 days will not be accepted.
Eligibility Items must be unused, in their original condition, and in original packaging to qualify for a return. The following are not eligible for returns:
- Items that show signs of use, wear, or tampering
- Items damaged due to mishandling by the buyer
- Digital products or downloadable content
- Sale or clearance items
How to Request a Return Contact us at yxkart@gmail.com within 14 days of receiving your order. Please include your order number and photos of the item. We reserve the right to decline returns that do not meet our policy requirements.
Shipping Costs All return shipping costs are the buyer's responsibility. We recommend using a trackable shipping method, as we are not responsible for lost return packages. Original shipping fees are non-refundable.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos. We will offer a replacement at our discretion. Please note that replacement shipping costs are the buyer's responsibility.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.